1. Do you offer Cash on Delivery (COD)?
No, we do not offer Cash on Delivery. All orders must be prepaid in full at the time of purchase using our secure online payment methods.
2. What are your shipping charges?
• Within India: Shipping is ₹300 for orders under ₹9,999. We offer free shipping on orders of ₹9,999 and above.
• International: Shipping is $30 for orders under $250. We offer free shipping on orders of $250 and above. (Note: International buyers are responsible for any customs duties or import taxes).
3. How long does delivery take?
For orders within India, delivery takes 5 to 7 business days from the date of dispatch. For international orders, expect delivery within 12 to 15 business days.
4. Can I get a refund if I don’t like the product?
Because our pieces are carefully crafted, refunds are strictly limited to items that arrive damaged or defective. We do not offer refunds for a change of mind.
5. What is your return policy?
Returns are only accepted if you receive a damaged product. You must contact us within 7 days of delivery with an unboxing video or clear photos showing the damage to initiate the return process.
6. Am I able to exchange an item?
Yes, standard exchanges are possible within 7 days of delivery, provided the jewelry is unworn and in its original packaging. Please note that for standard exchanges, the customer is responsible for covering all shipping costs. If the exchange is due to a damaged item, we cover the shipping.
7. How do you ensure the quality of your jewelry?
We take immense pride in the craftsmanship of our Mughal-inspired designs. Each piece is thoroughly inspected to ensure it meets our high standards for finish and durability before it is carefully packaged and shipped to you.
8. What kind of stones do you use?
We incorporate a beautiful variety of genuine precious and semi-precious stones to elevate our designs. Our collections frequently feature striking stones like onyx, pyrite, jade, and druzy.
9. What material is your jewelry made of?
Our main collection is crafted using high-quality brass as the base metal, providing a sturdy, elegant, and lasting foundation for our intricate designs.
10. Do you offer custom jewelry?
Yes, we do! We offer custom-made jewelry in premium materials, including sterling silver, 9kt gold, and 14kt gold. If you are interested in a customized piece, please contact us directly at help@artemisexports.com to discuss your vision.